||Who uses CrimeStar
Crimestar Software is used
primarily by hundreds of small and medium sized county and municipal law enforcement agencies in various states
throughout the US. While these agencies represent the majority of Crimestar
customers, the product has also been licensed for use by considerably larger
organizations such as the;
* United States Army - Directorate of Emergency Services / Law Enforcement
* United States Department of Commerce - National Inst. of Standards &
* United States National Parks Service - Division of Law Enforcement
* United States Coast Guard
* State of Texas Attorney General - Law Enforcement Division
* New York City (NY) Police
* Houston (TX) Police Department
Crimestar software is also being used by various
specialty law enforcement agencies such as College and University Police, Indian Tribal
Police, Park Rangers and Regional Narcotics Task Forces. In most cases CrimeStar is
used as a complete organizational records management system. However, in some cases
it is used as a specific records or investigations tool by specialty personnel or
departmental units, such as Narcotics Officers, Gang Investigators, Crime Analysts and
Community Policing specialists.
||Can CrimeStar be used in a Network Environment?
||YES! - CrimeStar is designed to function in either a stand alone or network
environment. In fact the Professional Edition of CrimeStar is network independent, allowing
you to use virtually any kind of network that will permit you to "MAP" a drive
and share it or make that drive available for both read/write operations to the workstation computers running the CrimeStar program.
||Is CrimeStar currently a Client Server application ?
||It depends on which edition of the program you are referring to:
Professional Edition: In the truest
sense of Client Server, NO. CrimeStar professional edition is a simple LAN based application. The application software runs on your
desktop computer, while the database can either reside on the same computer in a stand
alone environment, or on a different computer designated as the "Server" in a
network environment. This simple design approach does not require the use of a separate
database server program. This in turn minimizes program and
system complexity as well as the costs that are sometimes associated with these high power database engines.
Enterprise Edition: Yes, this edition is a true high
volume, high performance Client/Server system that utilizes the Microsoft SQL Server
database engine. This edition of the product is scalable to handle very large
agencies or agencies with multiple-substation facilities and provides excellent database
integrity and security.
||Can CrimeStar handle BIG databases ?
||YES! - While the Professional Edition of CrimeStar does not use
a client server
database engine, it does have a high powered database engine of its own. With all
databases performance tends to degrade as database size increases. CrimeStar is no
different, however CrimeStar can handle files which contain 100's of thousands of records
with impressive speed. Of course, the power and speed of your computers and the saturation
level of your network play a major role in overall system speed. The Enterprise
Edition of CrimeStar does use a high power client server database engine
that can handle extremely
volumes of data (usually Terabytes).
||What is the Maximum Size of a CrimeStar database ?
||BIG! - CrimeStar's database actually consists of many different data tables. The
database tables used with the Professional Edition can grow to a maximum of 2
Gigabytes each (this is a limitation
imposed by the Microsoft database used by Crimestar Professional
Edition and not by
the maximum size of the database can potentially be many (hundreds of) gigabytes of
data as multiple database tables are used. Because of
this capacity, CrimeStar Professional edition is capable of handling the volume of data created by most
law enforcement agencies. The Enterprise Edition of Crimestar uses a
client server database engine that has no 2 Gigabyte table limits and is capable of growing much
larger with database sizes entering into the multiple terabyte range.
* IMPORTANT CAUTION RE: Digital
Photos & Professional Edition *
While a 2 gigabyte ( 2 billion bytes ) maximum table size can hold
thousands of normal records an obvious exception to this is where the
database storage of digital photos are concerned. A normal database
record that consists only of text fields may be, for example, 1,000 bytes
Thus mathematically a 2 gigabyte table capacity would be able to hold 2
million records (2,000,000,000 / 1,000). However, with the
increasing pixel resolution of digital cameras many digital images can be
very very large. If a single digital image is, for example, 1
Megabyte (1,000,000 bytes) of data then a table with a 2 gigabyte capacity
can only hold 2,000 images (2,000,000,000 / 1,000,000) before reaching
capacity. So if
you intend to capture high resolution booking or evidence images where each image may be
rather large, or if you intend to store a moderately large volume of
digital images in the database so those images are available for instant
recall and display, then it is highly recommended that you use the
Enterprise Edition of Crimestar where no such 2 gigabyte table size limit
||Can I upgrade from the Professional
Edition to the Enterprise Edition ?
||Yes! - The pricing for Crimestar RMS is
structured so that the Professional Edition is less expensive if you are
purchasing only a few licenses. If you are purchasing more than just
a few licenses then the Enterprise Edition becomes more cost
effective. If you initially license the Professional Edition
and later decide that you want to upgrade to the Enterprise Edition, you
only pay the difference in cost (if any) for the same number of Crimestar licenses. In other words, when you upgrade from the Professional
Edition to the Enterprise Edition you get a 100% credit for the money you
have already spent to license the Professional Edition of the software.
Depending upon how many Professional Edition licenses you agency has
purchased, you upgrade to the Enterprise Edition may be FREE.
* The Crimestar Enterprise Edition requires the use of separate client
server database software which,( if not already owned), must be
licensed separately from those respective vendors.
||Can data be exported from the CrimeStar system ?
||YES! - All Professional Edition CrimeStar data is stored in "DBF" type tables which can be read
by other popular desktop applications such as Word Processors and Spreadsheets using
standard ODBC connectivity. Enterprise Edition data is stored in a
SQL type database and can also be read using ODBC and other popular
reporting tools and programs. Additionally, CrimeStar® supports certain specific export functions which can be used to
create and save files in different formats.
||Can I create my own
||YES! - CrimeStar has a built in
report generator so you can build your own simple reports. Beyond the built-in capabilities of
CrimeStar, data can be accessed by many "off
the shelf" reporting programs, such as Crystal Reports, R&R Report Writer etc.
Once this data is exported it can be used in
conjunction with other Analytical and Crime Analysis tools.
||What kind of hardware should I have to run CrimeStar ?
||CrimeStar's absolute minimum specifications are very
modest. As a general rule, if you can run Windows 98se or higher you
can probably run Crimestar! Please read or System
Requirements Page for more specific information.
||What operating system do I need to run CrimeStar ?
||All CrimeStar products are true 32 bit software application which requires a true 32
(or 64) bit operating
system such as Windows 2000, Windows XP, Windows
2003, Windows Vista or Windows 7. CrimeStar will not work
with Windows 3.1, Windows95 or Windows NT.
While older versions of Crimestar software may run on Windows 95 or
Windows NT, continued support
for these operating systems has been phased out by Microsoft.
As such the development tools used to create Crimestar software are no longer supported on
the Windows 95 and Windows NT platform, thus Crimestar itself is not
supported on those platforms.
Crimestar software is developed using tools provided by Microsoft
Corporation. Crimestar's license agreement with Microsoft for the use
of these development tools, passes certain Microsoft license restrictions
onto the software produced by Crimestar. Specifically, application
software developed using these Microsoft development tools may ONLY be
licensed to run on a Microsoft Windows operating system. While Crimestar's
software may run on other operating system
platforms such as Linux (running WINE) or the Macintosh OS running a virtual
PC emulator, Crimestar software products are not licensed or supported to run
on those platforms.
||Do I need any other third party
equipment or software to use CrimeStar?
||Generally No. The Professional
Edition CrimeStar is
completely self contained using a Microsoft desktop DBF type database. The Enterprise Edition requires the customer to license
separate commercial client server database software such as Microsoft SQL
If however, you wish to
take advantage of certain features within the program you may need
additional equipment or software not supplied by Crimestar
Corporation. This optional equipment could consist of a Barcode
Scanner, Digital Camera. To use the Diagramming features that CrimeStar is capable of you should
consider licensing an OLE compliant diagramming tool such as SmartDraw,
Visio, Easy Street Draw and others. These diagramming products are
not provided by or licensed by Crimestar Corporation, however Crimestar
will work with many of them.
||Our agency has several years of data in
another system, can it be converted ?
YES. Each software program or system has its own
method or format in which data is stored. Due to the wide variety of systems and file
formats each data conversion task is different. Some conversions are easier than others
and in some cases the data can not be converted without considerable time, effort and
expense. The cost to convert your data to the CrimeStar system must be quoted on a case by case
Crimestar Corporation has established a business relationship
with White Box Technologies Inc.
of Salt Lake City, Utah which specializes in data migration and data
conversion services. White Box Technologies has considerable
experience in dealing with data from a wide variety of law enforcement
systems both large and small. We encourage all Crimestar customers and
prospective customers that wish to explore having their legacy
data converted into a Crimestar database format for use with Crimestar
software to contact White Box Technologies directly to receive a quote for
such services. Some of the information that you may need when
contacting White Box can be found in
one page document available as a PDF file.
While some software vendors profit from
data conversion, Crimestar wants to ensure that all Crimestar customers
get the best and most affordable deal possible on these data migration and
conversion services. As such, Crimestar never receives any
referral fee, kickback or other compensation from White Box Technologies or any other
person or company for the data migration and conversion services performed.
White Box Technologies can be contacted at:
Attention: Derek Smith
White Box Technologies Inc.
1245 Brickyard Road, Suite 550
Salt Lake City, UT 84106
(801) 386-5013 x 5016
pre-load the code tables with our
State Offense or UCR Codes ?
||In most cases Crimestar either already has
or can get the offense codes that are used in your particular state from an
existing Crimestar customer. Those codes can then be easily imported
into your database. Having said that, there will likely be some
local regulations and ordinances that you will still need to enter, however
this can usually be done in about an hour. Having said that, consider
the following points:
- If we don't have the state offense codes to
provide back to you, it is likely you can get a copy of another
Crimestar user's code tables directly from that user via our Virtual User Group.
- Our experience has shown that most law enforcement agencies only use a very small
fraction (100-200) of the thousands of statutory codes that are published within their
respective state. Combine this with the fact that there may be county and municipal
offense codes that must be entered as well and it is obvious that simply entering the most
common codes state or otherwise is not as big of a task as one might imagine.
- As for UCR codes, we adhere only to the
published FBI national standard for UCR reporting thus the UCR codes
used by the system are defined internally based on those published FBI
||Crimestar RMS has many
more features than what I need. Is there a more basic or simplified
||No. Crimestar RMS is an ALL inclusive package.
There is no basic or "lite" edition of the product and we don't license
In this industry there are
vendors that charge tens if not hundreds of thousands of dollars for
software similar to ours. They do this partly because in some circumstances
they know they can and partly because they often agree to site by site
customizations resulting in the ongoing support of multiple
product/installation variations. Software development is expensive and
as a result modifications etc. are expensive too. Crimestar has taken a true
"product" approach with our software. As such we have one package that
does everything and we have built in the ability for the end user to "turn
off" the things they don't need or don't want to use. This works well
because even though many customers don't need everything we offer, different
people need or want different things. This all inclusive, user
configurable approach allows us to keep our costs and prices down making the
system more affordable to the overall market.
Consider Microsoft Word: Most (perhaps 95%) of the
users of that product only use about 20% of its features and capability, but
it is less costly to the consumer for Microsoft to offer one product that
has all those features than it would be if Microsoft had to build and
support 10 different iterations of their Word Processor "WORD" to
accommodate different skill levels.
||How is CrimeStar Licensed ?
||CrimeStar RMS is licensed per concurrent user. What does that
mean ? Because CrimeStar is distributed via the internet, we have no way to
control the number of computers it is installed on. What we can control is the number of
concurrent or simultaneous users accessing the database.
Example: If your agency
purchases 7 user licenses, you can install CrimeStar on as many networked computers as you
wish within your agency, however the software will prohibit more than 7 people from
using it at any one time. When the 8th person attempts to sign-on to CrimeStar they simply
receive a message as follows: "Sorry, There are already 7 users accessing the system.
Please try again later." When one of the original 7 users sign out and
closes CrimeStar the license they were using then becomes available for someone else to
The concept is actually simple. The more licenses you purchase, the more users
that will be allowed to access the central CrimeStar database at the same time, but you
don't necessarily have to purchase a license for every networked computer you have, unless
you want all of those computers to be able to run CrimeStar simultaneously. This permits
great flexibility at a minimal expense for your agency.
If you intend to run CrimeStar on a single non-networked computer, you only need 1 user
license. If however you intend to (or do) run CrimeStar on more than one
non-networked computer, a license must be obtained for each non-networked computer where
CrimeStar is installed.
* Note, the license agreement distributed with the CrimeStar software shall supersede
any information listed herein.
||How much does CrimeStar cost per concurrent user ?
||The current price for CrimeStar is published on our
Prices web page. Generally speaking Crimestar is one of, if not the,
least expensive fully featured packages available. Additionally,
Crimestar's update and support costs are among the lowest in the industry.
* This price is subject to change without notice !
||Can I incrementally add concurrent user Licenses ?
||YES. There is no penalty or advantage to licensing a few concurrent users, then adding
concurrent user licenses as needed.
||Is this licensing method common ?
||NO. Most companies in the public safety market tend to price their software per
installation or per computer or even by your city population. In some cases
the price they quote fluctuates up or down depending
on what they know your budget (which is public information) to be, or how much they think
they can get! We don't believe in that kind of subjective and often discriminating price
methodology. That is why publish our prices and stick to them.
||Why does CrimeStar
software cost less than most other LE software packages?
||The answer to this question has its roots in our product and
marketing philosophy. Since our
company is privately owned and has no debt, no loans or venture capital
investors to repay and since we maintain very low marketing and
operational expenses, we have the luxury of being able to charge less for
our products than most other mainstream companies in this
business. We understand that public safety budgets are often
tight and that organizations often struggle to provide service to their
respective communities while maintaining fiscal moderation. We also
understand that the real cost of an information system is not just the
initial license cost but also the recurring long term cost for support and
Crimestar software products are priced at a level which provides our
customers with an excellent value!
Most software products in this market cost considerably more to license
and maintain than Crimestar, but don't necessarily provide any more
reliability or capability than we do. If your only consideration is
price, we have no doubt that you can probably find a few products that are
less expensive than Crimestar too. However, when you consider all
the great features, flexibility and capabilities that our solutions offer,
it becomes increasingly clear that Crimestar software represents a great
"bang-for-the-buck" for law enforcement agencies both small and
||Can I obtain a maintenance support agreement for CrimeStar ?
||Yes. Crimestar Corporation offers and encourages an annual
software support and maintenance agreement to ensure that your agency will receive
our product updates and technical assistance when needed. Unlimited technical support is provided via both
e-mail and/or voice telephone and is provided for an annual fee per user license
purchased. Additionally your support maintenance agreement allows you to contribute
to and receive all bug fixes and minor future product upgrades and enhancements without
any additional charge.
resolve technical issues, you should first check the published resources
such as online help files and manuals. If after consulting those
resources you still need technical assistance you can contact
Crimestar for additional help.
||Will I get any updates to the Software at a later time ?
||Licensed users with paid support agreements are entitled
to all bug fix and minor update releases. While Crimestar Corporation does not make any specific promises
or guarantees as to how many releases will be made available annually, we generally
release several per year.
||Does Crimestar Corporation provide on-site training ?
||On-site training is not included as part of the license agreement for CrimeStar.
Most CrimeStar customers have found the product to be intuitive enough to not need
on-site training. However, where customers absolutely require system training,
Crimestar Corporation can be separately contracted to provide on-site assistance and
training at a rate of $1,000 per training day, plus expenses. While we charge for
travel expenses we don't bill the daily rate for days spent traveling. Often a 1
day on-site training session will require a total of 3 days (1 Travel day + 1 Training Day
+ 1 Travel day) for our personnel. Our daily rate is based on time spent on-site,
regardless of the number of agency personnel trained.
This rate is very competitive as
many professional training centers charge as much as $200 per person attending the
training class! Check out our On-Site Training Page for more information