CAD vs. CFS
What is CAD? : A CAD or Computer Aided Dispatch systems is a real time command and control process. These systems are used to track in real time all information relating to calls and units. These real time command and control systems route calls between telephone call takers and dispatch operators. CAD systems are often programmed to function as a decision support mechanisms, performing functions such as multiple assignment conflict resolution and safety alert tracking.
What is CFS? : A CFS or Calls For Service systems is typically an after the fact tracking system which is used to record specific information concerning calls and responding field units. A calls for service system tracks much of the same data as a CAD system however it lacks all the logic necessary to perform decision support functions. While a Calls For Service module is typically not used in a real time environment, the CrimeStar calls for service module does permit you to have multiple call screens open and active at the same time. Therefore a dispatch operator can use the CFS module while in the dispatch center to capture the information on more than one activity at a time.
Do We Need CAD? : If
you are a small agency that typically has fewer than 2 or 3 units in the field
at any one time the answer is; probably not! Our Calls For Service module
would likely give you all the functionality and capability you need as far
as capturing information about calls and searching or reporting on that data.
If you do decide that CAD is needed in your department, the Crimestar CAD
system provides you with the CAD functionality and feeds all close call events
into the Calls For Service module where you can take advantage of our systems
inquiry and reports capability.
